Refund Policy

This Refund Policy governs refund eligibility and procedures for purchases made for Orriva Studio (the “Service”), provided by Orriva Tech Studio (“Company”, “we”, “us”, or “our”).

By purchasing the Service, you agree to the terms outlined below.

1. 7-Day New Customer Guarantee

We offer a 7-day no-questions-asked refund for first-time customers only.

Definition of “New Customer”

A “New Customer” is defined as:

• An individual or entity that has never previously purchased any subscription or license for Orriva Studio.
• The refund request must relate to the first-ever purchase under that customer’s identity, payment method, or account.

2. Refund Eligibility Requirements

To qualify for a refund:

• The refund request must be submitted within 7 calendar days from the original purchase date.
• The request must be sent via email to: contact@zkstudiotw.tw
• The email must include:
  • Order confirmation or transaction ID
  • The email used for purchase
  • The license key (if issued)

Failure to provide sufficient verification may delay or void eligibility.

3. Mandatory Contact Before Dispute (Critical Condition)

Before initiating any payment dispute, chargeback, or claim through:

• Credit card provider
• Bank
• Polar.sh

You must first contact us directly at contact@zkstudiotw.tw and allow reasonable time for resolution.

4. Chargebacks & Disputes Policy

If a user initiates a chargeback or payment dispute without first contacting us:

• The associated account will be immediately suspended
• All licenses will be permanently revoked
• The user may be blacklisted from future purchases
• Reinstatement is not guaranteed

We reserve the right to:

• Contest fraudulent chargebacks
• Submit transaction logs, IP records, and license activation data as evidence

Fraudulent or abusive disputes may result in permanent service bans.

5. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

• Requests made after the 7-day window
• Subscription renewals (only the first purchase qualifies)
• Violations of the Terms of Service
• Abuse of API keys or infrastructure
• Attempted reverse engineering or misuse
• Accounts terminated for policy violations

6. Subscription Renewals

Refunds do not apply to:

• Recurring subscription renewals
• Upgrades or plan changes after the initial purchase

Users are responsible for managing and canceling subscriptions prior to renewal.

7. Refund Processing

Approved refunds:

• Will be issued to the original payment method
• May take 5–10 business days depending on payment provider
• Do not include transaction fees charged by third-party processors (if non-refundable)

8. Abuse Prevention

We reserve the right to deny refunds if we detect:

• Multiple refund attempts under different emails
• Repeated purchases followed by refund requests
• Attempts to exploit the New Customer Guarantee

9. Policy Updates

We may update this Refund Policy at any time. Continued use of the Service constitutes acceptance of the revised policy.

10. Contact Information

All refund-related inquiries must be directed to:
Orriva Tech Studio
Email: contact@zkstudiotw.tw